PRIVACY POLICY

At COW ON THE ICE, we protect your privacy like it’s our own. Your info won’t just stick around – if we don’t need it anymore, we’ll get rid of it. If you don’t want us to have it at all, just let us know by emailing hello@cowontheice.co.uk.

How Do We Collect and Use Your Data?

We collect some personal information when you sign up for an account, place an order, or join our mailing list. By doing any of these, you consent to us collecting your personal data. Here’s how we use it:

Your name and contact details:

To deliver your goodies!
To let you know when your stuff will be ready and arrive (via email or phone).
To ask questions about your order.
To keep you updated on our products, competitions, deals, and services via email.

Your payment information:

Note: We don’t store your payment details.

To take payments and issue refunds.
To prevent or detect fraudulent activity. (This protects you and us!)

Your contact history (emails, feedback, reviews, etc.):

To provide you with the best personal support.
To keep track of performance and ensure quality.
To address complaints and improve our service.

Your basket items, pricing and quote information, artwork, and order history:

To produce your orders.
To provide personal support and process returns.
To make sure you're happy every step of the way.

Competition, promotion, and survey entries:

To gather entries for competitions. You can’t win if we don’t know you’ve entered!
To improve your experience based on survey responses.
To keep you in the loop about promotions you’re interested in.

Do we share your data?

We don’t sell your data. We wouldn’t want it done to us, so we won’t do it to you! We only share your data with essential partners:

To get your order to you, we share your name, address, and phone number with our courier service.
We use email marketing platforms to keep you informed.
We ensure each company we share your data with is compliant with relevant legislation, keeping your data as safe and confidential as we do.

Marketing & Communications

If you’ve given us the go-ahead, we’ll send you emails about our latest products, special offers, and more. You can opt-out anytime by clicking the “unsubscribe” link in any of our emails or by emailing us at hello@cowontheice.co.uk. Although we hope you stick around!

Note: Unsubscribing from marketing emails won’t stop us from emailing you about your orders

How Do We Use Cookies?

Our site uses cookies (small information files) to improve your experience:

Website functionality cookies: These help you browse and use features like our shopping cart. They’re essential for your shopping experience.
Website analytics cookies: These help us measure and analyse how you use our website, so we can make it better for you.
Targeting cookies or advertising cookies: These deliver relevant ads and limit how often you see them.

By using our website, you agree to us placing these cookies on your device. For more info on managing cookies, visit www.AboutCookies.org.

Keeping Your Information

We’ll only keep your information as long as you want us to. If you want us to delete it, contact us. We might hold some information to meet legal or regulatory requirements, resolve disputes, or enforce our T&Cs.

Your Rights

You have lots of rights regarding your personal information:

The right to be informed about how we use your info.
The right to access the personal info we hold about you.
The right to correct any inaccurate info we hold.
The right to ask us to delete your info (this may not always be possible).
The right to withdraw your consent.
The right to data portability.