FREE SHIPPING OVER £55 UK MAINLAND
RETURN & REFUND POLICY
We’re sorry to hear that you’re not completely satisfied with your purchase. Don’t worry, we’re here to help!
If the product has not been used, you can receive a full refund.
HOW TO RETURN AN ITEM
Online Purchases:
Contact Us: Email us at hello@cowontheice.co.uk with your order confirmation details.
Return Shipping: We’ll provide you with instructions on how to send the item back to us.
Refund Processing: Once we receive the item, we’ll process your refund. Please note that refunds may take up to 5 working days to appear on your payment card, though it’s usually much quicker.
In-Store Purchases:
Receipt Required: Bring the receipt along with the product to our store.
Visit Us: Pop into COW ON THE ICE, our design shop and studio, at 32a High Street, CB7 4JU Ely, Cambridgeshire.
Refund Processing: We will process your refund immediately in-store.
ADDITIONAL INFORMATION
All refunds are processed by your payment card operator. The time it takes for the refund to appear in your account may vary depending on your card provider.
If you have any questions or need assistance, please don’t hesitate to contact us.
Thank you for shopping with COW ON THE ICE. We value your satisfaction and are committed to providing a seamless return and refund experience.